The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The cookie is used to store the user consent for the cookies in the category "Analytics". Roles based in Quebec require French language proficiency. View All Courses Questions? Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. See which role best matches your experience. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Technical Specialist Job Description: Salary, Duties, & More as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. EllisDon Corporation Technical Training Specialist Job in Mississauga I agree to the. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. . Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Apple Employee Reviews for Technical Specialist - Indeed Copyright 2023 Apple Inc. All rights reserved. Apple Inc. All rights reserved. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Top Notch Staffing Inc Program Specialist (Technical Training) Job in As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. . ICF Human Trafficking Training And Technical Assistance Specialist To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Necessary cookies are absolutely essential for the website to function properly. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. The redesigned training has moved to an online, self-paced format. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. I will never forget them. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. CAE Inc. Global Technical Training Project Specialist Job in Saint Apple expert providing guidance and training on Mac support to other support team members. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. You may be communicating with customers over the phone, in person or through email. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. You reassure customers when delivering product diagnoses and potential solutions. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. We were thanked for coming and then excused once we had completed our quiz. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This cookie is used by the map which helps visitors to identify and reach the facility. All Apple certification exams are delivered through OnVuea live, online proctoring solution. By clicking Accept All, you consent to the use of ALL the cookies. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Introduce yourself, and well get in touch if theres a role that seems like a good match. Save someone's day. You maintain composure and customer focus while troubleshooting and solving issues. Siemens Healthineers Technical Training Specialist Salaries in Setauket Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. This provides the opportunity to progress as you grow and develop within a role. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. They will also learn about the software and hardware they will use on a daily basis. Apple Employee Reviews for Technical Specialist - Indeed I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Your day in the Apple Store is filled with a range of focused support and service tasks. Customer loyalty and satisfaction is their number one priority. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. The mob used the electronics in the store to play music and record their dance routine. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. How to Become an Apple Certified Technician - Technibble Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. When a customer needs assistance, you quickly assess their situation. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Learn more about your EEO rights as an applicant (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Review the relevant exam preparation guide for detailed instructions on how to prepare. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The entire store team benefits from your commitment to providing the best care for customers. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Learn more about your EEO rights as an applicant (Opens in a new window) . Take proctored certification exams from your home or office. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple is a drug-free workplace. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Technical Specialist Job in Columbus, OH at Apple Apple Professional Training exams are offered online and cost $149. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. A career as an Apple Technical Specialist can be both rewarding and challenging. Apple training delivers everything you need to learn about the technologyonline and on your time. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. This requires a lot of testing and coordination between different teams within Apple. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple certification programs - Wikipedia Each of those locations employs over 100 people totalling about. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. When a customer needs assistance, you quickly assess their situation. Learn more about the E-Verify program (Opens in a new window) . The next 10 days were essentially "Apple boot camp." To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Youll grow your career skills, too, because leaders here take an active role in your professional development. Our training team can help you book training for your organisation or for a third party. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple Introduces New Professional Training Courses and - MacRumors Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple Inc. All rights reserved. We deliver a full range of Apple courses, including support and repair training for Apple devices. Related: 17 Apple Technical Specialist Interview Questions and Answers. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Certifications are updated on a per product basis annually. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn Its a secure, shareable credential. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is used for advertising, site analytics, and other operations. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. To view your favorites, sign in with your Apple ID. Independent Repair Provider Program - Official Apple Support When a customer needs assistance, you quickly assess their situation. Finding the right course should be simple and intuitive. Own your learning schedule with self-paced, online courses. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Average salaries for Fujitsu Technical Systems Specialist: [salary]. And be amazed by what it does for yours. This cookie is set by GDPR Cookie Consent plugin. These cookies track visitors across websites and collect information to provide customized ads. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. That's according to suppliers involved in Apple's iPhone supply chain. Here are three trends influencing how Apple Technical Specialists work. Working as a Technical Specialist at Apple: 325 Reviews - Indeed It does not store any personal data. Apple Certified iOS Technician Training (ACiT) - ITMC