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Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Britannia House, If you havent received your policy confirmation via email, please login to My Staysure and request a resend. - Calling from outside the UK: 0044 1604 210 845 Resolver is a totally free service that you can use to complain effectively. if(document.createEvent && document.addEventListener) { Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. - Sunday: 10am - 4pm. Thank you. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Create your My Staysure account, or login here. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. You deserve to be treated better especially for what youre getting paid. #wsite-content h2.wsite-product-title {} The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. I had to do all the repatriation work with the help of the English embassy in Tenerife. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. You never know if the training team/management are telling you the truth or lying to you. You can be certain that youre talking to the right person at the right time. We are remunerated by commission for the arrangement, service and renewal of Was put on a call back BUT this never happened. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Thank you for your feedback and sorry to read your comments. They pick and choose who is significant to you when they pass away. They were no help at all. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. . HR Director. Companies can ask for reviews via automatic invitations. If there is a problem with the password chosen this should be explained. Staysure 7 Nov 2022 - Remote Customer Service Representative . Learn more about Resolver Pro and how to claim your business. .galleryCaptionInnerText {} - Email address - Full name - Telephone no. Warm regards,Ross. Know your worth dont let money make you settle in a job who doesnt care about you. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. - Calling from within the UK: 0333 014 4512 left: 0 !important; Have a fantastic holiday. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Will definitely be dealing with Staysure in the future for my holiday cover. Get started with your Free Employer Profile. Even though you can earn a lot with the bonus, the bonus system is unfair. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Seemed silly, but so be it, or so i thought. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. I tried three times and received a message that there was something wrong but no explanation on what the problem was. Clear All. Have a fantastic holiday. Companies can ask for reviews via automatic invitations. Outright being lied to didnt help either. Do you agree with Staysure Travel Insurance's 4-star rating? I think it may be that I included the symbol. Because of this we were able to answer medical questions with out being flustered and accepted the quote. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. I had to deal with an out sourced company. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Have a fantastic holiday. achieve performance targets across their product portfolio. var ASSETS_BASE = '//cdn2.editmysite.com/'; We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. My dad died whilst abroad, he was insured with stay sure. These can take up to 7 working days to get to you. Customer Service Representative interview process at Staysure. //--> 3-5 Rushmills Business Park, 11 Staysure reviews. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. I always use Staysure for holiday insurance. Dear Denis Kumm,Thank you for your 5 star review. How to make a complaint | Staysure Need help? However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. - Saturday: 9am - 5:30pm Check out what 252,969 people have written so far, and share your own experience. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Having problems? span.icon-caret.is-active svg { I would like to reassure you that Staysure take all feedback about our products and services very seriously. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Get in touch with us if youd like to make multiple changes to your policy. your insurance policy. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. ERGO Seguros de Viaje Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. .wsite-footer blockquote {} Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Verify your email to use filters. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. A good clear line, too, with no annoying background noise! Tuesday 27 December: 9am 5pm Anyone can write a Trustpilot review. initPublishedFlyoutMenus( Have you been complained about? We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Were available during the following times: Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent left: auto !important; What a get-out-of-jail clause that is! Your agent was fine, but your system baffles me. Please check with your phone provider if you are unsure about how much a call will cost. Lack of progression I would say but good vibes. Get started now and lets get this sorted. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. . We use dedicated people and clever technology to safeguard our platform. Have a fantastic holiday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anonymous Employee in Northampton, England, I applied online. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. } STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. staysure hung us out to dry. They were rude, there was no consideration, no bereavement line. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Resolver can help you send your complaints to Staysure. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. _W.storeCountry = "GB"; They are not authored by Glassdoor. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Simply go to the My Insurance section and choose which policy youd like to email to yourself. .mobile-nav .icon-caret svg { The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Not a good experience. Chased and chased and chased to pay. Av. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. _W.storeCurrency = "GBP"; If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Monday to Friday: 8:30am 8pm Check out what 241,874 people have written so far, and share your own experience. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Instead, theyre full of the info you need to get things sorted. If youd prefer to speak to a member of the team on, please call us on: Well always be on hand with guidance and support to help you get the results youre looking for. It left me feeling nervous whether Ive done enough to declare everything. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. .wsite-image div, .wsite-caption {font-size:18px !important;} initEvt.initEvent('customerAccountsModelsInitialized', true, false); } Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. document.dispatchEvent(initEvt); So you can be confident that youve got the right cover, thats tailored just for you. .wsite-menu-default a {font-size:16px !important;} As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Thank you for posting your feedback and for recognising we have fantastic people in the business. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Send your complaints and reviews - and we'll publish the best, and worst! But I am still waiting for the activation email. Wednesday 28 December: 8:30am 8pm Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. A nice change from the hassled feeling I often feel when dealing with call centres. I will only use them in the future. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Happiness score is 39 out of 100 39. Last updated: 16 November 2020 - Calling from within the UK: 0333 014 4512 My mother was diagnosed with terminal cancer after taking a policy out. We hope this will continue to inform and provide insight to our employees on the decisions we make. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Also, for some of our insurers we may receive a profit share payment if they Thank you for choosing Staysure. .blog-header h2 a {} Be the first to find this interview helpful, What motivates you? It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Not everything they do makes sense. Have a fantastic holiday. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Do you agree with Staysure Travel Insurance's 4-star rating? Search job titles. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Information provided by various external sources. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Handful of friends made at Staysure. Have a fantastic holiday. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. You can email us at info@staysure.co.uk Pros & Cons are excerpts from user reviews. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} - Sunday: 10am - 4pm. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. The process took 1 week. We are remunerated by commission for the arrangement, service and renewal of Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. She had to cancel her holiday to undergo treatment and submitted a claim. We class a complaint as any expression of dissatisfaction whether written or verbal.. Full-time, Part-time . Used chat and phone. Have a fantastic holiday. Staysure is a trading name of TICORP Limited. .wsite-phone {} On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} $(function() { You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Saturday: 9am 5:30pm The operative on the phone was superb and I thank her for guiding me so expertly through the process. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Sunday 25 December: Closed Having problems? .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {