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!Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Thank you for booking with Direct Ferries. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. WebIf you decide that you do not wish to keep the building. UNITED KINGDOM. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. It's now a month later and they still haven't Please don't hesitate to contact us, if you have any queries. 93% of travellers recommend this experience. Suggested companies are based on peoples browsing tendencies. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. WebA horrible experience. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. You can also discover ports and routes available. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Please send any questions or comments to: help@poferries.com or submit an enquiry. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. This is why we offered you the closest alternative available we found with the ferry company you chose. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. I even tried to take a person off and they wanted 214?! Dont understand that. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Can I cancel and get a refund? Here are 8 tips for writing great reviews. Complete investigation into their business ethics. Washington State Ferries. P&O Ferries Editor, Marcus Herbert. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. We also ensure all reviews are published without moderation. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! We did so with Britanny Ferries. 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I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Thank you! The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. I appreciate that they are extremely busy atm , but find this unacceptable. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Holiday:Monday 17 th to Friday 28 th October 2022. I have booked a trip to/from the UK (from Hoek van Holland). I will rather swim than use the useless company again. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Now looking forward to our up coming adventure. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. NEVER we got any mail of you. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Our average member earns over 300 cashback a year. Not using e-file? Modern excavations have raised the possibility that the name WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Definite miles better than the outfit I booked with last year. We often link to other websites, but we can't be responsible for their content. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Please note: prices rise as space becomes less available. The most USELESS COMPANY EVER!!!! If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Here's a list of resources you can use to check your refund status in Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Phone. WebWill I get a refund if I cancel my booking? DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Brittany Ferries are really helpful. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! All the above incident has been recorded with the police. Could be a little clearer to help new customers. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. My service experience was awful. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. But apparently they said they have no record of it. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Kind regards, Maya from Direct Ferries. We must get on line 48 hours before ferry date to get our tickets. Eventually managed to amend the booking on the web site or so I believed. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Hi all. What terms and conditions apply on my ferry ticket? Please note that cancellation requests cannot be made via phone. Receive current traffic conditions, mountain pass reports, construction updates and more. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. This website uses cookies to help us process your bookings as well as customise and improve your experience. Channel House It goes against our guidelines to offer incentives for reviews. Revenue impacts the experiences featured on this page. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. That is why we are trusted by over 2.5 million customers and counting. You can't even speak to a real person on the help/chat box. How long does it take for the refund to appear in my bank account? It is also important to mention that open tickets are usually non-refundable in case of cancellation. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Kind regards, Maya from Direct Ferries. Find out when we're open and how to contact us. Please don't hesitate to contact us, if you have any queries.