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As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Kiosk ticket sales are an important service for our guests. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Enter the complete 10-digit phone number. You have the ability to waive the service fees on Fandango with AMC Stubs. Sorry, no bartering. Should you wish to purchase more than ten tickets at a time, please place separate orders. You may select from a range of shipping options including USPS and UPS. Bought 4 tickets using a gift card & balance going on my credit card. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. They tell me it isn't their issue and to contact AMC. 0 stars if possible. I recommend no one to use this website. The ease of using Fandango was easy. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. FANDANGO Nightmare Company. Be sure to note the expiration date on your reward and redeem in a timely manner. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? With this app, sometimes it works and sometimes it doesn't. Do You Sell Group Tickets? AMC will not convert a paid ticket to an alist one. SCAM LIKE: Attempted to use the fandango site. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. All passes are at the box office*. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. I bought my ticket on the website, can I transfer it to the Regal mobile app? I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Scroll down to the theatre you plan to visit, and click on the theatre name. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. No, the rating system is strictly voluntary and carries no force of law. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Card would not work. View detailed list of Movie Club credit usage and renewals. I go back to Fandango and they are escalating the issue to a higher level. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Before purchasing, we urge you . Select why you want to continue (Refund or Exchange) Donation Request DoNotPay can help you save big bucks on all lifes trifles! The ultimate first world problem! Their response was that the promotion had ended, nothing they can do. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. CSR and Supervisor simply read the script over and over and would not issue a refund. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Last week, I went to make a reservation to see Shazam on the weekend. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Fandango does not offer partial refunds either. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. What criteria do they use? DO NOT USE THEM for movie tickets. There are no refunds after the printed showtime. G - General Audiences-- All ages admitted. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. I have the exact same error. Please visit your local theater's page for specific ticket pricing. And I get to pay an extra fee for this hassle? What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. As long as you complete your request and submit it before the show starts, you are eligible for a refund. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Why do you charge a booking fee? An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. They probably make more money scamming than selling tickets!!! Concessions are always on the menu with an AMC Gift Card. The number you need to dial is the number of the theater you bought tickets for. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Select "My Tickets" to see your upcoming movies and showtimes. Amazingly the purchased showed up. Contact your local theatre if you have questions regarding any state or local requirements. It goes against our guidelines to offer incentives for reviews. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Are military and student discount tickets available through Fandango? I said, you're a multi-million doolar company, give me the 3 passes you owe me. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. On the Confirm Order page, enter the gift card number and 4-digit PIN. Still no response from Fandango. I was able to make a reservation immediately! What are the Ages for Children / Senior Pricing? Wondering if this happened to any of you or a similar issue. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Signifies that the film rated may be inappropriate for pre-teens. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Yes. Is Your Popcorn Gluten Free? Agency Kitchen What Does the Fandango Refund Policy Say? I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Your Fandango A-list tickets should be in your A-list reservations. Limited Time Only: Add your photo to a Visa card for free! Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). The ORP Directory Lookup is available for validation purposes. How Long Will a Movie Play at my Theater? The application is provided on an "as-is" and "as available" basis. How Do I Make a Donation Request? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. In certain markets, film studios sometimes allocate films among theaters in that area. Arcade No, you cant. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. On a holiday week, the showtimes may not be available until Wednesday. You can definitely purchase tickets online! Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. $70 spent and had to purchase new tickets to see the show. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. This along with their surcharge makes them not worth the hassle. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. I went to Applebee's twice and earned 3 TOP GUN tickets. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. What Do I Need to Pick Up My Tickets? We can accommodate small private groups (birthday parties, camp outings, etc. Phone number Phone Lookup. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Applications reviewed and accepted throughout the school year. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. We also accept Promotional Codes and Gift Cards. You can receive refunds for tickets up to 60 minutes before the showtime. HORRIBLE. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. We also ask that you leave the masks at home. its a very bad app. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. I lost my Diamond Rewards Card--what do I do? I was about to purchase when the screen went blank. The Regal Crown Club rules can be found here. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Information provided by various external sources. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Regal has taken bold nationwide action in all of it's locations. No children 6 and under are allowed into a "R" rated movie. AMC gift cards that start with 6006 . Student discounts are not available online, and are only offered at select Paragon Theaters. Customer Service chat is the biggest joke. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. For more information on this policy, please visit www.mpaa.org. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. 126. Sign into your Regal Crown Club account. Open it in your web browserand start exploring the services we can offer. To receive a student discount you must currently be a student. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. The only tickets showing on my account history on Fandango are the ones I actually want. Never ever deal with these people. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Security issues have become a daily part of our lives in America. The Regal Crown Club FAQ's can be found here. Hours. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Press question mark to learn the rest of the keyboard shortcuts. Yes! Note: Admission policies may vary by location due to state or local ordinances. I am done with these RUDE and UNHELPFUL people. I have reached out to customer service multiple times with no response. Bought 4 tickets using a gift card & balance going on my credit card. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Hey all! What other gift can provide action, drama, comedy and Junior Mints? AMC couldn't cancel it. Not all ticket types are available for all performances. This company needs to be shut down, so many horrible reviews and nothing is being done to . There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Click on the link you can find under a headline Refund/Exchange. Here are 8 tips for writing great reviews. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. They are a rip off and terrible customer service. Donation requests must be submitted at least 8 weeks before an event. Pleaseclick herefor further details on how to use your Fandango gift card. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Please call your local theater directly for more specific information. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Will I Geta FREE Movie Ticket on my Birthday? Precious metals are still not accepted. ), as well as private movie screenings and larger corporate events. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Please see one of our theatre managers if you have any questions regarding 3-D films. Track order. 2006-2023 Viewpoints. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. What is the purpose of the rating system? Please check your local theater under the Ticket Pricing tab. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. What are the rules for contests and giveaways? Do You Offer Parties & Private Events? Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. You can check your gift card balance here. for proof of age for each additional ticket being purchased. Activate card. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. So, step right up for an entertainment treat. Area codes in North America. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Minutes. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Is the ratings system a law? Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Customer service was terrible. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Oct 28, 2015. Online orders can be paid with Visa, MasterCard, American Express and Discover. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Absolute nightmare company! the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. MPAA My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. I'm now complaining to corporate Fandango is awful! To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. I tried texting and emailing Fandango to no avail. Do not use them.Mike. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. Since I did not cancel my tickets before the movie the refused to refund tickets.