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If you need help email your.problems@observer.co.uk. An engineer visit is requested, and no fault is found. The engineer first needs to turn on the cable that runs from the street cabinet to your property. The cookie is used to store the user consent for the cookies in the category "Other. BT strike: Thousands of workers to take action for two days BT Openreach apprentice engineer Tom Dickenson: A Day in the Life A specific time cannot be given and access must be available for the entire slot. 30-03-2021 Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Openreach did not have anything to add to the BT statement. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Well let you know how quickly you could be up and running when you order fibre broadband. Training is rushed, clothing is poor and supervisory support is weak. 22h. The installation takes around three hours and the Openreach engineer will need access to your property. The difference between the engineers was night and day. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Now there is light at the end of the tunnel! Within 10 working days, Openreach will have completed their survey. Openreach is the UK's digital network business. & Broadcast. - Providing data governance through all operational teams in order to maintain and improve data quality. Theres no charge for most engineer visits. I interviewed at Openreach (London, England) in Sep 2020. Well send you a confirmation email with your appointment date and time slot. Working Hours at Openreach | Indeed.com Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Openreach will then be in touch to arrange when they can complete the work at your premises. Those striking are largely Openreach engineers and call centre workers. What's the least amount of exercise we can get away with? Openreach - how long to fix a fault - Edugeek Simon Donegani - CER / Field Insights - North England - Openreach Its a good idea to make sure youve got the relevant property insurance to cover such instances. Ask questions and share tips with other people 24 hours a day. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. You also have the option to opt-out of these cookies. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Log into order tracker using your BT ID or order reference and postcode. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. If this happens we'll text you, call you, or send you an email to arrange another appointment. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Apprenticeships. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Come home no Internet. Super helpful and knowledgeableman. These cookies track visitors across websites and collect information to provide customized ads. Within 10 working days, Openreach will have completed their survey. Announcements, Guides & Community Updates. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. The cookie is used to store the user consent for the cookies in the category "Analytics". Openreach UK Rebranding All its Logos and Engineering Vans The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Do I have to pay for this visit? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . We have a range of ways to get in touch for new and existing customers. 'Openreach' Engineer walked out after unable to re - BT Community My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Very rarely. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Its not BT Openreach, its simply Openreach, a BT Group company.. Answered: Openreach engineer didn't turn up! | Sky Community The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Engineers from Openreach cut the telephone line while working in the street. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. All in a day's work | 17 comments on LinkedIn After a . Some modules are disabled because cookies are declined. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Overtime is usually available so the minimum . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. This website uses cookies to improve your experience while you navigate through the website. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Youll be sent a new hub, so keep it somewhere handy. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Do openreach/ BT engineers work 24/7 - thinkbroadband When you report a fault, we try and assess whether therell be a charge or not.