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Nothing works, tried EVERYTHING! Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). During this time, other Razer Chroma peripherals also may disconnect. Okay. If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. Just around Christmas 2018, I started having the same issue, but only in League of Legends. Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It only takes a minute to sign up. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. - Just some visual aid for you all! I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Similar experience to everyone here. This is very frustrating, thus I need some advice on what to do. If you disable on chip the keyboard and mouse are forced to enabled (according to manual) this would seem to imply the enabled setting allows access to other USB devices outside of windows (like boot from USB). I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore Control Panel > Device Manager > then pick the devices this applies to all your hardware. New comments cannot be posted and votes cannot be cast. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. Every 2 minutes Synapse kills them. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. Several users reports seem to suggest that the issue can also be caused by Registry corruption. We spend our lives not taking chances so that we can make it safely to death. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. Ensure your device is updated to the latest firmware. Plug the keyboard/mouse directly to the computer and not on a USB hub. - the incident has nothing to do with me; can I use this this way? Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. I tuned off power saving in Razer Synapse. In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. New comments cannot be posted and votes cannot be cast. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. Thread by: PeachyTea227 , Jun 28, 2021 , 1 replies, in forum: Razer Support. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. Once the next startup sequence is complete, see if you still experience random disconnects. Microsoft has been quiet about this problem, but there has been a surge of tickets after the update was pushed with users getting random disconnects this glitch only seems to affect USB-connected mouse devices. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. They both keep Disconnecting and Reconnecting. Why is my USB mouse disconnecting and reconnecting randomly and often? I tried it with a clean boot - had no non-windows services running and it still did it. i have the razer viper 8kz for about a month now i have the same issue when lifted it turns off when i plug it in sometime it doesnt even work sometimes it works for 15 seconds what can i do to fix this . My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. Even though Windows 10 is theoretically equipped to automatically update and installs the newest driver versions from your connected devices (including peripherals), in reality, this doesnt always happen. It could happen once or multiple times at seemingly random times. Mentioned above update isn't installed at my PC. Create an account to follow your favorite communities and start taking part in conversations. Most affected users have reported that they managed to resolve the mouse issue on Windows 10 by disabling USB suspend. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. Windows Bluetooth Power Management already handles power saving. Hi, I got the exact same issue just yesterday. I have googled "USB mouse disconnects and reconnects", and it seems to be fairly common but none of those were resolved. I removed it. Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. But what i realized 1 day ago that between the disconnects, mouse lights were still working. Press question mark to learn the rest of the keyboard shortcuts. My Razer Basilisk works fine if no Razer software is turned on. A more elegant way to disable USB suspend is to do it from the Power Options menu. Save your changes with an OK . Or someone might have any idea what should I try? He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. There have been a few posts about this in the past few hours so it might be the new synapse update. If you need to identify the on-board device you need to restart and disable it from the BIOS. My mouse frequently loses connection, what can I do? Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. Are you using the Windows default HID driver for mice? A 3 mouse is more reliable at the moment than my 75 Basilisk. What is the point of Thrower's Bandolier? I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. When I plug it in, the monitor connects along with the mouse and keyboard connected to it, but then after 2-3 seconds it disconnects. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. So instead I disabled it (Right Click Disable device). If the same random disconnects are still persisting even after youve ensured that the latest driver version is installed correctly, move down to the next method below. It would only stop when lifted. so to me this wasn't as a big of an issue, but it was also a test - doing this would prove that it was software/drivers/something i had missed, or if it was the mouse itself all along. ), Next (because i dont feel comfortable typing fourthly): I decided to use USBDeview (https://www.nirsoft.net/utils/usb_devices_view.html) to search and uninstall everything USB on my computer, folowed by resetting pc to allow my computer to rediscover everything USB - (Yes, i had to manaully switch off pc with the button as it disconnected my mouse and keyboard etc) (NO LUCK!!!???!) Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. When I first got my Viper 8khz wired, it was working fine, didnt need to install Synapse 3 because I already have the Blackshark. It happens all the time in this scenario. these are in the corners, Glossy, and shaped. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. If I have described your problem, then you have the exact same issue as me and a growing number of people here. i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. If that doesnt work your mouse might be broken. But that's the standard reply they will give you upon first contact. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. I had the exact same problem with two 1600 MX-518 mice. Enter your username or e-mail address. Razer better fix their $hit or all 6 is being returned tomorrow. Fortunately, Microsoft patched this quietly after a couple of weeks. Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. Does this happen with a clean install of your current OS? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Where does this (supposedly) Gibson quote come from? These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. I SUPPOSE it happened after some Win 10 update but I'm not sure as I am not the only one user of my PC (my fiance), so I suppose there was some update going on while she was closing down PC or something. You can download Restoro by clicking the Download button below. Feel free to copy this to your own forums or anywhere you feel it is vauble to other memebers, it has been a hard slog and i really like this mouse, would be a shame to throw it away to buy a new one. Razer is the world leader in gaming hardware and systems. I can be typing or hovering over something when it happens. Support Me: https://streamlabs.com/health_inspector_frogDiscord: https://discord.gg/pVS5dkFhBdThe VRois youtube channel : https://www.youtube.com/channel/UCf. I plugged it in to use and it won't even turn on. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. How To Fix If Keyboard Keeps Disconnecting? I tried all other answers in this question, but none of them worked. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. And again sorry if this isnt the section to post in, if it can be moved great, and again, please feel free to copy and paste to any releveant subreddits/non reddit forums. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? Razer support only in the pinned post. My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. Be prepared for that anyone who tries this solution. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. Can Martian regolith be easily melted with microwaves? I had the same issue with my Razer Blackwidow Elite. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Ask the Razer Community for help! So recently I bought a Blackwidow V3 Tenkeyless and a Wireless Naga Pro. The original problem came back later though. SwimmingQuail1369 3 mo. it only has this with my pc and not with another pc or my laptop. This can occur for several different reasons. I understand that the mouse constantly connects and disconnects, in this case I suggest you uninstall the mouse driver and download the latest Razer Synapse driver, follow the link: https://www.razer.com/synapse-3 And I recommend that you download the latest driver for your video card as well. Also like OP, the motherboard lighting is also affected. Expand the Mice and other pointing devices section. This will make your mouse stop working, so use your keyboard to restart your computer. Razer Peripherals Disconnecting and Reconnecting (Solved--See description!) Reddit and its partners use cookies and similar technologies to provide you with a better experience. I returned the mouse thinking it was a hardware issue and got a replacement mouse. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. I'm really getting tired of this. You must log in or register to reply here. I notice that the disconnect happens much more frequently while playing a game. Guess what? It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. https://www.nirsoft.net/utils/usb_devices_view.html, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1, https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, https://www.youtube.com/watch?v=HKO-QubAe9s. I'm currently on Razer's 3rd Tier Support Team trying to figure out the issue, it's been 6 weeks, and literally no progress is being made. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. I don't think this is a cable or synapse issue. 2) disconnected and reconnected USB plugs to different ports. If mouse activity still brings everything down with it, there is a bug further up the food chain. Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. This is the mouse I am using now for over two years and it's been great. Wtf razer!? Go to the Power Management tab. Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). This was the last thing I tried, and it has seemed to solve the issue. Issue did not appear for couple days. When using Synapse 3.0 it happens 3 times more than Synapse 2.0. rev2023.3.3.43278. At times, the reason why your mouse keeps connecting and disconnecting from your device may be a malfunctioning USB port. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? How does it behave after a clean boot? Make sure "Allow the computer to turn off this device to save power" is unchecked. In Dungeon World, is the Bard's Arcane Art subject to the same failure outcomes as other spells? This problem can also happen with your keyboard. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. When it loads, your mouse should be working fine. Remove these to reveal the screws. Does this happen with any other OS installed? Create an account to follow your favorite communities and start taking part in conversations. I upgraded to Windows 11 a week ago and it still works fine. Uncheck this box, and click "OK.". This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. If you're experiencing mouse lockups or failures, it may be because your computer is automatically turning off the power to a USB Root Hub. Razer DeathAdder Keeps disconnecting My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. It's glitching my computer and freezing it really bad and am unable to move my mouse or. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Linear Algebra - Linear transformation question, Batch split images vertically in half, sequentially numbering the output files. I've had the same issue for a over a year now. I made sure that all USB power settings are set correctly. "Allow the computer to turn off this device to save power" is checked by default. Long time lurker but making a post after having an issue where my mouse would disconnect and reconnect randomly (seemingly most of the time gaming, notibly overwatch) - Razer naga 2014. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. Check if keyboard/mouse is disconnected when Synapse is turned on. If you dont have a different computer, connect it to a smart TV or even to your Android device if you have an OTG cable. To replace it, on the bottom of your mouse is "3 sticky pads" . Explains why general "non fast paced" usage wouldnt cause the same issue!! In my case, the problem became less severe when I started using a different USB slot. - no wiggle, no change, wiggle DISCONNECTION. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located atHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetgets corrupted. Then Windows update updated some Razer driver. Sorry, our virus scanner detected that this file isn't safe to download. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. Anyone had similar problem maybe? it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. As it turns out, there are multiple potential culprits that are known to cause this issue: If youre currently trying to resolve this mouse problem on your Windows 10 computer, this article will provide you with some troubleshooting steps that should help you in resolving the issue. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. Made by redditors, for redditors, to discuss RZR products. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. Nothing has ever ever worked. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. It took around 10 mins to replace. Enter your username or e-mail address. New comments cannot be posted and votes cannot be cast. Mouse spun around like crazy then disconnected and no power. You can count on experience and a consistent method of debugging (i.e. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. the issue was back. Exactly the same issue. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. Learn more about Stack Overflow the company, and our products. Note that for me it worked only when I disabled top one. Using Kolmogorov complexity to measure difficulty of problems? Inside the first System Restore wizard, click. Happens with all 4 Razer devices I own. When the installation is complete, restart your computer and see if your mouse is functioning normally (without random disconnects) once the next startup sequence is complete. I went back to replace the mouse a second time as it was under warranty. Continue uninstalling all USB Root Hubs. It all went ok. Everything auto-reinstalled itself when I started it back up. Press question mark to learn the rest of the keyboard shortcuts. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. There is a Driver tab, with Uninstall, but the button is greyed out. Things I have tried to fix this Different USB ports (wasn't expecting this to do anything anyway as they do it simultaneously) Uninstalling the Drivers Bios Update Without the software, my mouse works like a charm. Then one at a time plug in your razer devices.hope this works. Had similar problem for a year on Windows 10 with my Logitech G102. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. If anyone knows a fix for this I'd appreciate if you would help me out! Unbelievable that razer are still selling products that don't work! My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). Sorry, we're still checking this file's contents to make sure it's safe to download. Uncheck Allow the computer to turn off this device to save power . Does a summoned creature play immediately after being summoned by a ready action? Connect and share knowledge within a single location that is structured and easy to search. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. How to skip confirmation with use-package :ensure? If it is already directly plugged into the computer, try a different USB port. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. It would also sometimes disconnect for up to 6 seconds before reconnecting, and once had to re-plug the mouse USB. If it happens with several mice and several USB interfaces, that leaves software. Sorry, we're still checking this file's contents to make sure it's safe to download. How has this not been fixed yet or they havnt sadi anything about it wtf. Start using your mouse normally and see if the issue is still occurring. It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). I may have a work around for the Razer Nari disconnect and reconnects. Hi everyone im hoping to find help here because i searched everywhere. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Periodical attemtps to remove the dupe are discarded after re-detecting the mouse attached to the controller. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. Press J to jump to the feed. USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. i tried every solution i could find , reinstalling synapse, reinstalling all audio drivers, even disabling every audio driver except the razer one's. https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well.