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Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Can You Control Your AC with a Smart Plug? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. 2018-2023 Signify Holding. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. (2 ways), Are Philips Hue Bulbs Bright Enough? If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. All you need to do is rollback the version of the Hue Sync app you are using. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. My Nvidia shield pro works brilliantly . Dolby vision wont work correctly on my 2016 LG Oled C6. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. The last step is to install the new Sync app on your Mac or PC. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. 4. I dont have either of those options visible in my Apple TV settings when Im told that I should. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Apple disclaims any and all liability for the acts, So you can reinstall your previous version and uninstall your current version easily. Youve probably already guessed the solution here. Lets Find Out! They release a new version constantly, you can seehere. Delete Appdata files, it will be repopulated. Apple may provide or recommend responses as a possible solution based on the information Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. My Smart Plug Keeps Turning On (or Off) By Itself! Aug 21, 2020 5:09 PM in response to i_rina. I turned off the HDMI inactive for 20 min setting and this stopped it. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Yes, *Image on the television? Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Click on the search icon on your taskbar and search for %appdata%. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). What is the problem? They recommended I change the cable between the Sync Box and my TV. Hue Bridge required, not included. They both sample video and audio output to your monitor and have your Hue lights react accordingly. All rights reserved. This will show you a folder full of data for all of your apps. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. For a better experience, please enable JavaScript in your browser before proceeding. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Hello, I am James Beetie and I am a bit of a self-confessed nerd! Is that the issue? Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Your Hue lights can now sync to those while the signal is passed through to your TV. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Any help appreciated. Aug 25, 2020 7:50 PM in response to jdo_apple. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! The lights will only work when the content is 4k HD or HDR. You can also just wait it out. 3. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Im Tristan Perry, the guy behind Smart Home Point. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Continue holding the BIND and EJECT buttons for 10-15 seconds. The Hue Sync Box appears to have a trickier set of problems. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. But you can rollback the version if you dont want to wait. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). 5. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Smart Plugs and Your Home: Is Radiation a Silent Threat? Honestly considering a return. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! ADD UP TO 10 LIGHTS. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Lets hop in! Press the button on the Hue Bridge. Connect it to your TV and HDMI-connected devices to. If you have used theHue Sync App, you may have some common issues with it. Rollback the version of the Hue Sync App. I have a 4K Apple TV and a Sonos Arc. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Turn off Dolby vision when using sync box works. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Mine especially has issues with Dolby Vision. This is another one youve probably already guessed the solution for. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Smart Home Point 2019-2023. You can use them together or separately. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Manage Settings Connectivity Issue with Hue Bridge and Hue Sync. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. I don't get it. 2018-2023 Signify Holding. Does anyone use an Apple TV 4k and is it working? Your comment will be manually reviewed and approved by Tristan in less than a week. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. 8. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Cmcruz32, User profile for user: And the Hue Sync Box connects to your router (via Wi-Fi). Press and hold the power button on the Hue sync box. Required fields are marked *. Hopefully with working files this time around! Users are divided on this particular feature. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Open up "Settings" on your iOS device. Very happy!! Many users tell me that their app would be lost connectivity once per hour. ask a new question. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). But you can rollback the version if you dont want to wait.