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As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. I did both the one off charge of 2.50 and the dart account of 10. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . So the money has been taken. Thank you. I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. Ease of travel should be a right. When to appeal You then have 28. Eve parties where tickets are not available for purchase at the door. Thanks. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. So where does the money go from collecting these extortionate fines? How can this be? What are my rights? The fine is 70 (with 35 option for early payment) but OP has more than one. That said, dont ignore it because you could end up before a magistrate. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. It is not right that I have to pay more because of mail delay. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). Im a UK citizen and Im looking to leave the country driven out by my own governments practices. Dont trust HMG Agencies? The fine is reduced to 35 if you . Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- If you believe you should not have been issued a penalty charge notice, you can challenge it by
I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. Does this mean I will not receive a penalty notice? Many drivers have also complained the system is heavily biased towards those with online access. First time ive ever been down that neck of the woods. The same just happen to me, Im very upset too. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. We were advised that the admin fees were not recoverable. In the first month alone, potential fines amounted to 21 million. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. Sep 16, 2022. Thank you. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). Increased to 105.00 if not paid within 28 days. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. How should I proceed ? They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). This includes vehicles exempt from paying road tax because they are used for disabled persons. They told me this is often the case . Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. Local residents put up with enough and should not be put out further by the crossing. It seems we cant pay after using the crossing, nor in advance. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. She inadvertently crossed and recrossed the dart crossing by accident. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. Have appealed but not holding out much hope. I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. ALPHA
Please let us know. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! Providing its your first offence in that particular car you should be fine because of the 14-day grace period. Pretty disapointed that i had opened an account and monies were taken without my permission. Pay now and it should stop the penalty being sent out. Is this now common practice? Just RTS their scare mail and tell them you have no contract with them. Wot the hell,they also put a bill of 475 on car. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. Charge Certificates and Orders for Recovery Charge Certificates and Orders for Recovery If a Penalty Charge Notice (PCN) remains unpaid or is ignored, the authority that issued it has the right to increase the charge and register the outstanding amount as If you would like to make an enquiry regarding your penalty charge notice, please use our
Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. Can you please advise on what I should do? Good luck. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. You should certainly have a chat with the hire firm and find out their policy. Is there a time limit within which the Dart Charge penalty notice has to be issued? This will result in many tourists being hit by charges through no fault of their own. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. I have the same issue. The company that runs the crossing are just a bunch of con-artists. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Details of the success of any such actions would be interesting to know. The reasons are as follows: You sign up and it automatically pays the toll then sends you an invoice. Also I could find no record of our crossing. Just realised I missed paying the charge last Monday 27th. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Have 4! and I was tranquil about. (!?) That sounds horrific can you send the full story? hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. Im about to do mine. Sorry you fell victim to this charge. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? Hi, I had exactly the same experience about 2 days ago.. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! It would be possible for you to provide a dual system where regular users bypass the toll booth, but occasional users pull over and pay. Your email address will not be published. Ive already paid and I own that I will keep your receipt because I do not trust. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. I was told that if I paid them the outstanding fees the matter would be cleared. We will be contacting more the Agency and looking for assurances that signage will improve. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy In Canterbury a couple for example were open 5am till midnight. Hi, please can you tell me where the signs were located in July of last year? https://www.gov.uk/make-a-freedom-of-information-request. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. We rent so he mayve lived here in the past but hant for the last two years what do I do!? No just use the Payzone finder and make your payment. There is a further difficulty. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. What happens if the authority rejects my appeal? If you are one of the people who paid twice, contact Highways England to let them know. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc.