However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Pick up at the airport could not have been easier. For more information, please consult our list of products and services found in the Price list section of our website. What is the minimum/maximum weight allowed on zip-lines? Their eco-integrating design and premium amenities make them unique. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). No, our Park tickets are not exchangeable for other products. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. 17.17 mi from city center. But. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! 800 006 FOTO (3686)
What types of files are the photos that are downloaded? Packages and Xperience Passports cannot be cancelled and will not be refunded. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). If you purchased online you have access to the special ticket booth. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Are there any special prices for children? I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. My daughter also couldnt get enough of the steak tacos at Las Playas. Display as a link instead, Yes, it is valid all year but is subject to change without notice. Help us preserve and care for our ecosystem! Paid for in US $ we received the hotel photos only. DoubleTree by Hilton Hotel Boston - Bedford Glen. Learn all the information in our Privacy Notice. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. If you visited our Parks: foto@xcaret.com
I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." We invite you to join our program of using biodegradable and chemical-free products! If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. Our agents will help you with the pickup information or any other doubt you may have. Traveling on business? My hotel is not available for pickup, although I chose transportation to the parks. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. (01152) 55 4163 7327
By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Yes. Children under 4 years free. Minimum age allowed is 5 years old. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. To replenish energy, a delicious picnic will be waiting for you. Most activities involve water and your camera might get wet. Yes, activities in Xplor are all family-friendly. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. Yes, the purchase confirmation can be presented with any of these devices. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! By continuing to browse the site, you agree to the use of cookies. Due to the nature of the product we offer, you always have the possibility to view the photos. What kinds of clothes and shoes shall I wear? This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. How can I find out if there is a pick-up service at the hotel where I'm staying? 800 006 FOTO (3686)
What is the price admission to Xplor Fuego for children? What types of files are the photos that are downloaded? Changes are not permitted on the day of your visit. Enjoy a meal from the restaurant and perks like free WiFi. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. What are the payment methods to buy online? The amphibious vehicles are limited to two adults and two children. How do I open the ZIP file when I download multiple photographs? We are experts in creating unconventional experiences making your event extraordinary. Paid for in US $ we received the hotel photos only.
Take advantage of the free WiFi in public areas, express check-out, and free valet parking. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. My package also expires in a few days. Get your Photo Pass and take home all the pictures of your experience at a special price. What is your Cancellation/ Refund policy? Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. How do I find and download the photos from the website? Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Copyright Experiencias Xcaret Hotel S.A.P.I. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. Strike your best pose, smile and take as many pictures as you want during your visit. If you visited our Xcaret Hotels: fotohoteles@xcaret.com
I feel like we had no idea what our "magic wristbands" did at the resort. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Nestled in a natural rock and among rivers. Thank you for contacting the Photo Department at Experience Xcaret. Due to the nature of the product we offer, you always have the possibility to view the photos. per night. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. No, all the activities are included in your admission. 282. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. (I loved Fuego on my last visit). Can I pay with credit card or debit card of a person not included in the visit? All your photos at the best price! Subject to availability. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. We are sorry but no. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. You must present official ID (IFE) with address in Quintana Roo. Privacy Terms. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! At what time will I be back at the hotel? - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Where I can store my personal belongings? The food is really good. 282. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Solidaridad, Quintana Roo, Mxico. No problem! Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. There is no limit to how many photos you take and you can then purchase access to download these images. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. You can download as many times as you need to while the code is valid. Each park has its own price for the photos pass. The discounts are applied automatically by our system according to the date of visit. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. 5/5 would recommend again. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. I have sent multiple difference emails requesting assistance with no response. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Where is the photo that I downloaded located? If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Yes. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Within Mexico. The staff were very friendly and the room was clean and cozy. 4 star Suburban hotel. Yes the resort is beautiful and access to the parks is great. All our current promotions are here, click now. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. The minimum age allowed in Xplor Fuego is five years old. Does the Park offer activities for children over five years old? Privacy Terms. Yes. The experience of living Mexican art . The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. +1-888-675-2083. Wyndham Boston Beacon Hill. By Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Mexico: 998-883-3143. . Those guys were amazing. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Are these activities allowed to elderly people? We can provide it to you if you have your purchase receipt. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. They did an AMAZING job with the photos at all 5 parks . American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. In case of foreigners living in Quintana Roo, FM2 and FM3. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Speed doesnt go higher than 19 mph. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Hotel Xcaret Mxico. Doubletree Hotels Middleton hotels are listed below. Mercado never disappointed and became a staple for breakfast. *MSI only with participating cards (banks) issued in Mexico. . it was just my wife and I for her birthday/anniversary. If you visited our Xcaret Hotels: fotohoteles@xcaret.com
Did you know you can find the best available rates by booking in advance? The download code is valid for 30 calendar days from the date of purchase. She didn't really explain anything. Where is the photo that I downloaded located? What happens if there is an error and I have a duplicated charge? 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Very Good 4.0 /5 Review Score More Details. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Please verify the policy to change the date of visit or cancellations. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Are the downloaded files of high quality? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. She answered immediately and assisted with even my most insignificant requests. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. I really recommend this Hotel. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Official ID of the visitor on the reservation (original). Remember that cancellations are managed by the terms and conditions of the cancellation policy. 5 Blossom Street, Boston, MA, 02114. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. This hotel features a restaurant, a gym, and a bar/lounge. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Enter the heart of the Mayan jungle. He is a pool technician. We had a fantastic lunch and swam in both the pools and river. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. We offer you multiple payment options to pay for your reservation. Yes the resort is beautiful and access to the parks is great. The experiences of each Casa will open your senses to an authentic Mexican vacation. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . Simply click on foto@xcaret.com and choose one of the options to search your photos. Can I transfer my ticket to another person? Review tags are currently only available for English language reviews. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Subject to availability. 16.32 mi from city center. Fill out this form and one of our agents will follow up on your request. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. It is important to bear in mind that most of our activities need constant physical efforts. !My family and I stayed at this hotel for 6 nights. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Just a weird housekeeping issue I guess we had. What happens if I didn't bring along the credit card used for payment? We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. What is the minimum age allowed inside the park? My suite overlooked the casa Viento infinity pool farthest from the lobby. Changes are not permitted on the day of your visit. Other services (WiFi, ATM and gift shops). Do you have scooters on rent inside the park? You must have at hand your bracelets, the number of your helmet, and the date of your visit. After 14 year's of marriage we finally made it to Cancun. FAQs; Customer Service. Good location.