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Trash. Appfolio Charged $538 to charge card and I never heard of them!!! Wondering if a report is missing? The owner Ray should NOT BE TRUSTED. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. Should they have been honest? I get to the dealership and the truck was not in the lot. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. Merlex Stucco Inc. has agreed to make home repairs to settle a class action lawsuit that alleged the company's stucco was defective or contained impurities that led to it having the appearance of rust. I got the vehicle at a great rate and as well the condition of the vehicle was in perfect condition I would recommend this place! Merlex Auto Group Sales Position. I called about the same car on three different days over the course of three weeks. This is the best way to manage and repair your business reputation. I agreed. 1 mile away. who took it far and beyond to make sure I left satisfied. which was weird because I dropped of the car. I did not check the completeness. Almost half have been Mercedes and BMW's which is what we were looking at. I have been in sales for over 49+ years, and I KNOW the importance of following-up and following through!!!! I will never ever go back to Merlex Auto group. Dominate search results. DO NOT TRUST RAY! I would love to see how they are booking their vehicles to the bank. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports BBB Business Profiles are subject to change at any time. Case Summary. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Well guide you through the process. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. strict standards for business conduct. Making you a happy customer is not their goal!! Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. I didnt bother to haggle and walked out, DO NOT BOTHER WITH THESE PEOPLE. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Ally bank gave me the reference number. I was told the truck "was in the shop" to get a sun roof motor replaced. Hamilton Ontario, Aaron Blumenfeld Joanna Blumenfeld, Leon Blumenfeld, Stephen Gross, Michael Lax, Joshua Dias, Michael Harari, their Barbados companies Panama Verde Inc, Panama Azure Inc, and their Panamanian companies Chirican Development Corp, Panama Verde Chica Bay SA, Inmobiliaria Quebromar SA, Boca Chica Hills 1 SA, Eco Geo Co Inc. Failure to pay due wage, failure to pay residential constructions management fee(two houses), Denying employees social security protection and labor rights, breaking arbitrarily four valid commercial contracts, unfair dismissal. 1105 N Glebe Rd Arlington, VA 22201. Come Jan2022 job reopened so I started to use car frequently. Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. Job. You never know. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. 1105 N GLEBE RD, ARLINGTON, VA 22201. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. They outsource all of their work to Philippines who do not know the basics of the English language. Child safety. Tell us has your experience with this business or person been good? Dont click on those slick Ads! Terrible experience with them. Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. Why Ripoff Report will not release author information! Who's crazy enough to start this website? Copyright 1997-2023 Ripoff Report. Consumers eligible for the Litigation Class are those . Horrible customer service. Merlex Auto Group. Want to share your experience with this dealership? we contacted the VA DMV INSPECTOR in RICHMOND as well as others! Established in 2014. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. They have hidden fees. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Very informative. All rights reserved. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. The case status is Other. He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. I have text messages as proof!! It may not be copied without the written permission of Ripoff Report. Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Choose a car and the dealer will bring it to you for a no-obligation test drive. Bait and switch tactics, not one car pictured I was interested in was available. United States. Write a Review. 235 Reviews. Cancellation and Refund Policy, Privacy Policy, and 1105 N Glebe Rd, Arlington, Virginia 22201. Copyright 1997-2023, Ripoff Report. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Even called me several days later to say car was there, but you told me wasnt before. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Domain Created. Write a review. For more specific results for "merlex-auto-group". On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! View all hours. They assured me that they would rectify any issues and disappear when time to do so! !! CARFAX Vehicle History products and services are based only on information supplied to CARFAX. co workers were fun and easy to get along with. There was a problem with your loan.". I visited dealership MerlexAutoGroup. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! I said I want to return car. Customer service horrible suppose to refund me for oil change haven't got back with me. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. He replied "just let me know what the issue is and my mechanic will take care of it." Specialties: High End Used Car Sales. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is the best way to manage and repair your business reputation. He then texts me "if i am having any problems, contact the salesman! Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Otherwise they will come to my home and make to me bad. After everything with the vehicle checked out, I went to speak with the managers Walter and Alberto who made the process of purchase smoothly and quickly. Why Ripoff Report will not release author information! TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. I purchased a car from here 2 DAYS ago! 30 minutes later the sales person asked for an additional minor piece of information. Clerks from Bank Ally call me every day. If I could give this business zero starts, I would. It's been a month I still can't get my tag. Directions As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. I had told them that I was interested in one car and my daughter was interested in another. Grace told me to contact Mike ASAP so I did. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. I guess I was supposed to do HIS job for him. I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. I was scared that they will break my doors, windows and home stuff. Fast service. the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. We DO NOT remove reports. And of course, they tried to up sale me another auto on the lot. There is a second line of financing exists. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. My owners would have either fired him or fired me for not firing him the way he acted on the phone. Merlex Auto Group. i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. We analyze millions of used cars daily. 6. Overview Reviews (235) Inventory (150) Merlex auto group is top tier! Find more than 112,707 complaints| Ripoff Report #1 Luxury Auto Dealer in the Washington, DC Area! Beware! learned a lot about cars. I have no idea who it is. They definitely give you the star treatment here! The second bank is ALLY. Compare pay for popular roles and read about the team's work-life balance. One day you Fks will Fk with the wrong dude, yous came so close to devastation words will not express the underlined truth. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. plenty of opportunity to grow depending on what you would like to do. pay could be better. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Has your experience with this business or person been good? I ha ve never met Walii before this day! There is no any information about this second line of financing. Error in sending request, please try again. I asked to provide me with absent pages in my Purchase Documents set. Merlex Auto Group. Off course Nothing! Sales: (703) 685-9312. Flew in two days later from Georgia. Sales: (703) 685-9312. No problem I was told. Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. It was approved. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. Dont sign the sold as is be careful! Sales (571) 200-0879. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. Get more reviews from your customers with Birdeye. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called them. 185 were here. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. Blessing in disguise Than hung up on me. I was looking for a pre owned vehicle with low mileage. You are absolutely right that we should have done a better job of following up with you properly. This profile is powered by Birdeye. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. Server location. The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! How those businesses take care of those complaints is what separates good businesses from the rest. We purchased a car from MERLEX 2 Weeks ago! Caution!! Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! They told us the car moved to another dealership. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Good. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. Completely Dishonest and Fraudulent!!! Etta cost are not listed in ads or on their website. I had a wonderful experience purchasing my used vehicle. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! This was not what was discussed. Grow your business. I have bought over 20 cars in the last 18 years. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. Very unorganized and fake professional. Owners who claim this profile can update information, boost SEO, and more. |. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! He said, he cant. Check reviews anywhere about this place! If you would like to see more Rip-off Reports on this company/individual, search here: You haven't ANY clue of what you were doing! BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. 4. Sadly, the first salesperson advised me that the vehicle was sold the next day. In the original write up they said that the car ran perfectly. I spoke with substitute manager for that day Ray Kandahari. File your review. FRAUD ALERT:. The sals person was nice but this dealership runs some kind of scam. He was very knowledgeable, thorough, kind, and most importantly very honest. BBB reports on known marketplace practices. I submitted an application to police. This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. Little did I know, for him, it was a phone call away! 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Gave me numbers on the phone. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Start the purchase online and the dealer will deliver the car and the paperwork to you. The manager of Ally financial said that I should pay, otherwise they will apply a late fee. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. Be kind to yourself and spend your hard earned money elsewhere. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! 1 mile away. Was told I signed sold as is and that I didnt purchase warranty. They detailed my car, filled up my tank, and gave me the best experience Ive ever gotten from a dealership. Who is ED Magedson - Founder, Ripoff Report. apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! MYWOT. Closed | Opens at 10:00 AM. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. its only been two weeks and he has proof he put down what you asked for.". At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. i brought it in the next day and showed Ramil. As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. The following day I sent additional information pertaining to the sale via text message before they opened. 2 DAYS AGO! I was contacted, via e-mail once, and once only!!!! She indicated she would get with him to check the status. There is a very scary word "balloon on the 3-rd page of the Buyer Contract. 40 minutes later I completed a fiancial form. 3.7. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram Also I defined that in 2017, the car was involved in an accident. So now Im paying for car thats just parked! All business will get complaints. Visit Merlex Auto Group. Great deal done. Advertisers above have met our He then asked us to drop off the car at his personal mechanic for him to diagnose. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. I signed the pages where the employee pointed with a finger. I returned home by my car. Employer est. Merlex gave me a great experience. I contacted Capital One to look into this loan! DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. Will never give them my money. Corporate Advocacy Program: How to repair your business reputation. I was very scared that they will frighten my daughter and neighbors. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. File your review. Car dealership. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Arlington, VA. Copyright 1997-2023 Ripoff Report. All Dealer Home Services must comply with state or local ordinances. This was the most stressful experience I've ever had buying a car. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. The police officer asked "how? Directions. Was clean and in great condition. ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. Its HIS car, not mine. July 21,2020 check engine light came on. I left with a Mercedes certified vehicle that has all of the bells & whistles. Got in contact with Julian shortly after the price dropped. 1492 customer reviews of Merlex Auto Group. Dear Mr. Bill, It was not discussed. 3.7. Finally, one place to get all the court documents we need. We left negative reviews of our experience. Why is this public record being published online? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Corporate Advocacy Program: How to repair your business reputation. Estimated amount consumers saved since 1997: $15,590,010,907. GoooooooooooooooooooooooooooooooDdddffff. I drove far to get the vehicle I wanted. Dont trust this dealer! Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Yet, i have never met him before this day!!!!!! Advertisers above have met our Dear customer, We've either got it - or we can get it. Ripoff Report has an exclusive license to this report. 1105 N Glebe Road, Arlington, VA 22201. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. There I was told that car needed a new engine! On April 3, 2018 I got a bill and welcome letter from Ally Financing. they are not trustworthy! 10 stars!!! The car I made an appointment to see and drove 90 minutes for was not on the lot. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Please teach how to cancel this Certificate of Title. Also he said that the total due is about $27,000. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! 5 hours later I received a random text from a different sales rep asking how my test drive went. Bought a range rover. I informed her, ok but was waiting to hear back from the sales person. I am a return customer and they as last time they treated my husband and I with s. (I checked it by calling to Arlington police department).