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We will automatically send a declined payment notice to the email address in your Clipper account. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Muni offers several ways to pay your fare. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Make sure you always have a current email address on file. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Select Clipper card and follow the instructions to add a card and load value. Complete the form below and a dedicated account manager will be in touch. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. This site is protected by Google's invisible reCAPTCHA. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Phone. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Select machines accept credit and debit cards. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Why not? How do I add value to a Clipper card on my phone? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. "It's overwhelmed our ability to process the applications." Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Clipper on your phone. If the condition evaluates to false (.F. Or get help resolving other issues with your account. But if a customer already has value on his/her card, that value should not be removed. As others have said, it's RFID interference with other cards that's likely the problem. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. I set up Auto-Reload, but its not showing up in my online account. The correct fare will be automatically deducted. Log in to your account with the email address we have on file and provide an updated email address. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. We do allow walk-up day-of guests to purchase tickets if space allows. Clipper on your phone will not unlock a bikeshare. What if I buy a new 31-day pass before my current pass expires? It depends on how you buy your pass. Choose an Option to Begin Planning Your Trip. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. No input is required. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. We recommend arriving at least one hour before your ferrys departure. Find your card and select Manage Auto-Reload from the More Options menu. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Learn more about Clipper START and how to apply here. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. However, there are 3 Clipper vendors at SFO. To add a card to your Android phone, open Google Pay and click the + sign. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Discounts; Where to Use; Follow. Key Clipper information translated to Spanish. There is a 50 cent surcharge per trip for paper tickets. Routes available between Seattle and Victoria. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). How do I set up and use a Clipper card on my phone? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please submit all travel cancellation or change requests through our Contact Us page. You can use our automated phone service 24/7 to check balances and pass expiration dates. Be sure you tap on Caltrain's platform. Why not? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. How long do I have to pick up the value before it expires? Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. My transit benefit program told me they sent you the money. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If you have a monthly pass, it will obviously expire at the end of the month. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Check out our virtual tour of the Victoria Clipper V! You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Select Clipper card and follow the instructions to add a card and load value. How does Auto-Reload work with monthly passes? We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Some transit agencies charge fares based on distance or zones. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. For limited time, riders can get a new Clipper card on their phones for free (normally $3). If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Once you do that, it will show up in your account. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. To add value to your Clipper card, open your mobile wallet on your phone. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). What happened to my order? Youth 5-18 years old get 50% off with a youth Clipper card. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Choose to stay logged in or to log out. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Once you do that, it will show up in your account. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Can I get a card at an airport? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. The terminal is located on Alaskan Way at Pier 69. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Learn more about Clipper on your phone. Need help planning your trip? The programgives qualifying adult riders a 20% discount on BART trips. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Registered cardholders can report lost, stolen or damaged cards and request replacements. Children from countries other than the US or Canada will require a passport and possibly a Visa. To provide payment, log in to your Clipper account and edit your Primary Payment method. Pay With My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Enjoy the convenience of booking the entire trip all at once. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. See the, To add a card to your Android phone, open Google Pay and click the + sign. 2020, Metropolitan Transportation Commission. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Within each class, there are upgrade sections as well. Yes. There are three seating classes on the Victoria Clipper ferry. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Please plan accordingly and allow sufficient time. Getting Started. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Log in to your Clipper account to add backup payment. See the Google Pay How-To page for more details. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Please note that you cannot use your phone to unlock bikeshares. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. There are no discounts available at the BART vending machines. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Clipper account access including checkingyour balance can be found on the Clipper website. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Felonies may also prevent you from entering Canada. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. And you can do it anytime. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Pay With Contact your programs administrator for instructions on replacing a card. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. You can also order value at the same time. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Key Clipper information translated to Chinese. Some purchasing limits applyas outlined on our sales page. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Once youve activated your Auto-Reload, youll be able to see it in your account. We strongly recommend that you check-in online prior to arriving at our terminals for travel. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Im so glad that I dont have to go into the office the last two weeks. No. Your card should arrive within 5 to 10 days. The most you can load online at any one time is $255. I'd like to plan my visit to the Bay Area in advance. Seniors age 65 and over get62.5% off with a Senior Clipper card.